Occidental at Xcaret Destination

Hotels & Resorts
Playa del Carmen
Occidental at Xcaret Destination - All Inclusive
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Occidental at Xcaret Destination - All Inclusive | Playa del Carmen

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, 77710 Playa del Carmen, Mexico

➤ Occidental at Xcaret Destination - All Inclusive | Quintana Roo

Experience world-class service at Occidental at Xcaret Destination - All Inclusive
Located 45 minutes drive from Cancun and 10 minute drive from Playa del Carmen, Occidental at Xcaret Destination is moments from the stunning Xcaret Park, this all-inclusive resort offers a variety of activities and facilities that the entire family can enjoy.

Guests at the Occidental at Xcaret Destination can participate in a number of on-site activities, including supervised children's programmes and snorkeling lessons. The resort also features 7 swimming pools, spa services and a nightclub. The acommodation also features 11 restaurants and 10 bars including the disco.

Occidental at Xcaret Destination also allows guests to participate in excursions to the Mayan ruins and the archaeological sites of Chicen Itza. This magnificent resort features the Occidental Unlimited Xcaret Xperience (UXX) package specially designed for its guests. These packages offers unlimited access to the Xcaret park during the stay ($). Guests with reservations for the UXX package will enjoy over 40 exhibits and attractions at the world renowned eco-archaeological Xcaret Park.

Enhance your stay with the Unlimited Xcaret Xperience upon arrival at the resort and pay a special price for Adults Children as well at the check in.

D'Oriental, La Hacienda, Steak House, El Pescador and Los Olivos restaurants require prior reservation, are subject to availability, and restrictions apply.

See photos for Occidental at Xcaret Destination

Review score

Based on 77 reviews

Facilities

8.5

Cleanliness

8.7

Comfort

8.8

Value for money

8.1

Location

8.9

Total

8.2

Free WiFi

8.4

Room choices in Occidental at Xcaret Destination

X 3

Deluxe Room

X 3

Deluxe Concierge

Deluxe Double Room (2 Adults + 2 Children)

X 3

Junior Suite

X 3

Royal Level Suite

X 3

Royal Level Luxury

Deluxe Double Room (2 Adults + 1 Child)

Occidental at Xcaret Destination Services

Internet	WiFi is available in all areas and is free of charge.
Bathroom	Toilet paper, Towels, Towels/sheets (extra fee), Bath or shower, Private bathroom, Toilet, Free toiletries, Hairdryer, Shower
Bedroom	Wardrobe or closet, Alarm clock, Dressing room, Extra long beds (> 2 metres)
View	Inner courtyard view, Garden view, View
Outdoors	Outdoor furniture, Beachfront, Sun terrace, Private beach area, Balcony, Terrace, Garden
Kitchen	Coffee machine, Tumble dryer, Electric kettle
Room Amenities	Socket near the bed, Drying rack for clothing, Clothes rack
Activities	Bingo, Archery, Themed dinner nights Additional charge, Walking tours, Beach, Tennis equipment, Evening entertainment, Kids' club, Water sport facilities on site, Nightclub/DJ, Entertainment staff, Mini golf, Snorkelling, Diving Additional charge, Darts, Table tennis, Billiards, Children's playground, Games room, Tennis court
Living Area	Desk
Media & Technology	Flat-screen TV, Cable channels, Radio, Telephone, TV
Food & Drink	Fruits, Wine/champagne, Kid-friendly buffet, Special diet menus (on request), Snack bar, Bar, Minibar, Restaurant, Tea/Coffee maker
Parking	Free public parking is possible on site (reservation is not needed)., Accessible parking
Reception services	Lockers, Concierge service, ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, 24-hour front desk
Entertainment and family services	Indoor play area, Board games/puzzles, Babysitting/child services Additional charge
Cleaning services	Daily housekeeping, Laundry Additional charge
Safety & security	Fire extinguishers, CCTV in common areas, Smoke alarms, Security alarm, Key card access, 24-hour security, Safety deposit box
General	Minimarket on site, Shared lounge/TV area, Designated smoking area, Air conditioning, Non-smoking throughout, Mosquito net, Wake-up service, Tile/marble floor, Car hire, Laptop safe, Chapel/shrine, Lift, Heating, Fan, Family rooms, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service
Accessibility	Toilet with grab rails, Wheelchair accessible, Upper floors accessible by elevator
Outdoor swimming poolFree!	Opening times, Open all year, All ages welcome, Pool with view, Salt-water pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs
Wellness	Fitness/spa locker rooms, Fitness, Full body massage, Couples massage, Neck massage, Spa/wellness packages, Spa lounge/relaxation area, Spa facilities, Sun umbrellas, Sun loungers or beach chairs, Public Bath, Massage Additional charge, Spa and wellness centre Additional charge, Solarium Additional charge, Fitness centre, Sauna Additional charge
Languages spoken	English, Spanish, French

Occidental at Xcaret Destination Terms and Conditions

Check-in	From 15:00
Check-out	Until 11:00
Cancellation/ prepayment	Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds	Children of any age are welcome.
Age restriction	The minimum age for check-in is 18
Pets	Pets are not allowed.
Accepted payment methods	Cash Occidental at Xcaret Destination - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

To consider

Please note that guests booking 11 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Please note long pants are obligatory at all specialty restaurants. Shorts, sleeveless shirts and beach sandals are not allowed.

The bars and restaurants serve both national and international drinks. If you would like a particular brand, it might be available at an extra charge.

24 Hour All Inclusive

Please note that children from 0 to 1 years old can stay for free. Children from 2 to 11 years old can stay for a fee of 25% of the double rate per room per night.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Other known names for Occidental at Xcaret Destination

Occidental at Xcaret Destination - All Inclusive

Frequently asked questions about Occidental at Xcaret Destination

How do I get the best price guarantee for Occidental at Xcaret Destination?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Occidental at Xcaret Destination. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Occidental at Xcaret Destination?

WiFi is available in all areas and is free of charge.

Is there free parking available at Occidental at Xcaret Destination?

Free public parking is possible on site (reservation is not needed)., Accessible parking

What are the outdoor activities at Occidental at Xcaret Destination

Outdoor furniture, Beachfront, Sun terrace, Private beach area, Balcony, Terrace, Garden

What languages are spoken at Occidental at Xcaret Destination?

English, Spanish, French

What are the general services offered at Occidental at Xcaret Destination?

Minimarket on site, Shared lounge/TV area, Designated smoking area, Air conditioning, Non-smoking throughout, Mosquito net, Wake-up service, Tile/marble floor, Car hire, Laptop safe, Chapel/shrine, Lift, Heating, Fan, Family rooms, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service

Are pets allowed at Occidental at Xcaret Destination?

Pets are not allowed.

What is the check-in time at Occidental at Xcaret Destination?

From 15:00

What is the check-out time at Occidental at Xcaret Destination?

Until 11:00

100% real reviews of Occidental at Xcaret Destination

If you have any questions regarding the facilities or services provided at Occidental at Xcaret Destination, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

Estonia

Vivian

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Lovely place with very good food and nice animals!

Animals, visiting Xcaret park, food, pools.

Check in took time, but overall everything was perfect.

Finland

Sami

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Wonderful

Breakfast excellent, other meals good, drinks excellent and availabale in many places. Only minus that many bars closed at 6 p.m. (those next to the pools and on the beach ). The whole area is very nice, beautiful and clean. Rooms clean, good service in restaurants / bars, evening programm high level. Would definately stay again if visit P. del Carmen. Taxi to the center of the city about 20 mins / Usd 30,-. A bit slow to sign in because of the long que on the desks, anyway after that everything works fine. Enough pools, very nice beach. Just next to the Xcaret park, easy to visit.

Germany

Laura

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Very Good

Very clean and well maintained

Good could be improved, but in general fine

United Kingdom

Barbara

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Loved the animals.

Loved the animals running around the resort. Excellent breakfast.

Long wait to check in. Some options at buffet were finished at 9-9.30pm. First concierge in our building was unhelpful to the point of obstructive when we didn’t want to listen to upgrade information. Had to visit guest services in person to book restaurants instead of phone or app.

United States of America

Allison

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Great experience

The very friendly and helpful staff. Clean pool and beach areas, variety of food for meals. Saw staff every day cleaning the grounds and picking up any trash they saw. Bar tenders were quick and efficient at making any sort of cocktail.

We stayed in building 18 and the music near that pool seemed louder than necessary each day. We were given some resort money, told the resort stores needed to accept it and some of the stores said they did not.

Canada

Chelsey

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Gorgeous treed property, lots of fresh food options, beautiful water for swimming

We loved the property- it's gorgeous and treed and we ran into a little monkey, agoutis, koatis, as well as other animals during our stay. The proximity to Xcaret is really ideal. We were pleasantly surprised by the food (after reading so many negative comments). We actually really enjoyed all the food we ate- if you like fresh fruit and fresh vegetables you won't be disappointed with the buffet restaurants. The fruit and salad bar was great! All the food at the stations where they cook things for you in the moment was also really tasty and hot (omelettes, fried fish, tacos, etc). We skipped a lot of the other areas of the buffet most of the time- seemed like the food wasn't very warm or tasty. We had one night at an a la carte restaurant and we chose the Mexican restaurant. Was delicious! Paco's tacos was also really yummy. We found the drinks good and just asked them specifically not to make them too sweet. We also liked that they use reusable cups for the drinks- they're not just plastic that get thrown out. Even though the "beach"/inlet is small it never felt squished. Granted, we were there during the week and staff members did tell us that the whole place get's really crazy on the weekends. Something to think about if that matters to you. It was also nice to see many Mexican nationals at this hotel.

There was one day that we didn't have hot water for a shower. It would be nice for them to have large water dispensers at a couple places on the property instead of handing out the small plastic water bottles. They tried to sell us the 90 minute timeshare presentation and were very pushy about it. We already knew we didn't want to spend 90 minutes in a presentation for something we weren't interested in- even if we could a discount of it. Time is too precious to waste when you're on vacay!

United States of America

Xinyu

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Wonderful

Great location

United States of America

Cubas

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Very Good

Majority of the staff were very friendly. However, I would like to see improvement with staff knowing English.

United States of America

Nick

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Good new experience, but things to know...

It is a unique property in that it is very much a jungle, which is different than any other Barcelo property we have stayed at. We enjoyed the adults only pool as well, as we do not have small children. The location was exceptional as it borders the Xcaret park and made it very nice to go back and forth on the day we visited. We could go back and change in our room as well as come back to eat.

A little disappointed with the staff this time. Wait staff was a little lacking, as we had to wait and go find people to help us many times. They also did not seem as friendly as we have experienced in the past, maybe due to the fact that they are understaffed. We like a big long beach, and the small lagoon area was nice, but we missed having a place to go for long beach walks. We have stayed at many all-inclusive, and the food was a bit disappointing this time. Specialty spots were not great, and not having as many eating options as we have experienced made for a repetitive experience.

United Arab Emirates

Niranthi

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

The stay was enjoyable

It was beautiful with many swimming pools and outdoor activities

The checkin process was not organized and the staff at the reception did not care that we were standing for over 20minutes. It was not busy as all. Ultimately the lady who checked us in was very polite

United States of America

Jaime

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Amazing

This place had a little bit of history tourism along with beautiful views, animals all around and the nicest people.

The food

United States of America

Anna

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Resort settings are very relaxing and beeches are beautiful.

Beach and pools

Overall food quality is very disappointing. Even specialty restaurant had very poor food quality.

Mexico

Raúl

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Al-inclusive is not for me

Cool place

The price was todo much

United States of America

Casandra

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Beautiful family vacation resort

The location is great if you’re planning on visiting the XCARET parks. It doesn’t have a full access to the beach but they have what is called a “caleta” which is a man made salt water pool that was beautiful. Resort is full of wildlife and the staff was extremely friendly and polite.

Check in was HORRIBLE. We were in line for almost an hour because the staff takes forever to do check in and give you access bracelets.

Canada

Luz

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

It was amazing, pretty much a wonderful honeymoon

Good food and excellent service

We didn’t like the way we have to use to book the restaurants

United Kingdom

Atlanta

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Loved it! What an experience

The things to do were endless, yet so big you could relax anywhere! Perfect balance of relaxation and activities! Variety was great, staff were amazing, especially Ramon at the pool restaurant! Seriously good service. Rooms were big and monkeys would be on our terrace or neighbours every day! We saw the most amazing animals around the resort and it really made the stay magical

The food was not great, but you get what you pay for. you do not want a room block really far away as it will take a while to walk to the main restaurants. (However there are buggy shuttles frequently to and from)

United States of America

Stephanie

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

The beach and food were great- the customer service not so much.

The ocean beach is really clear and beautiful with tropical fish swimming with you. The way the beach is setup - there is no seaweed like other locations we have been to. The food was really good at the main buffet and the Mexican restaurant!

When we showed up our room had not been cleaned and it took hours for them to finally clean it. There was trash and other people clothes still in the room. The communication was really bad on what events were going on and what you could do at the xcarat park. We were first told we could go to the night show without buying an additional ticket and then the next day told the opposite. I tried to communicate with the hotel before we left through booking to setup a birthday dinner and understand the hotel more - but they told me to just talk to them when we arrived. It was odd you could only make dinner reservations once per every 3 nights.

United States of America

Pat

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Wonderful visit nice staff

Animals and beautiful property

Waiting for tram

United States of America

Eric

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Good

Our room was hot, ac was not working,I called the lobby and nobody came to fix the ac until a i had to go to the lobby and tell them to change my room they went a fix it

United States of America

Roman

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Occidental at Xcaret Destination

Good and Bad

The all inclusiveness of it all. Food throughout was delicious and plenty of things to do every single day. The proximity to Xcaret made it super easy to come and go. Kids loved it! Which is what matters most.

Even though our reservation was Royal and very exclusive is how we felt... the uncertainty of veing locked out of our room in various occasions was frustrating, mainly because we had kids. We enjoyed the room upgrade on our last day and wished we could extend another night, which wasn't possible. I suppose I just wished we could have.

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- Occidental at Xcaret Destination - All Inclusive -

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Occidental at Xcaret Destination ★★★★★

FROM 85,00 (USD $)

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Occidental at Xcaret Destination - All Inclusive | Playa del Carmen

➤ Occidental at Xcaret Destination - All Inclusive | Quintana Roo

See photos for Occidental at Xcaret Destination

Room choices in Occidental at Xcaret Destination

Occidental at Xcaret Destination Services

Occidental at Xcaret Destination Terms and Conditions

Other known names for Occidental at Xcaret Destination

Occidental at Xcaret Destination - All Inclusive

Frequently asked questions about Occidental at Xcaret Destination

How do I get the best price guarantee for Occidental at Xcaret Destination?

Is WiFi available at Occidental at Xcaret Destination?

Is there free parking available at Occidental at Xcaret Destination?

What are the outdoor activities at Occidental at Xcaret Destination

What languages are spoken at Occidental at Xcaret Destination?

What are the general services offered at Occidental at Xcaret Destination?

Are pets allowed at Occidental at Xcaret Destination?

What is the check-in time at Occidental at Xcaret Destination?

What is the check-out time at Occidental at Xcaret Destination?

100% real reviews of Occidental at Xcaret Destination

Vivian

Sami

Laura

Barbara

Allison

Chelsey

Xinyu

Cubas

Nick

Niranthi

Jaime

Anna

Raúl

Casandra

Luz

Atlanta

Stephanie

Pat

Eric

Roman

How can we help you?

- Occidental at Xcaret Destination - All Inclusive -